Objection handling
Handling the "Send Me an Email" Objection
Most reps hear this and cheerfully hang up to go send an email that dies in a spam folder. The pros treat it as a fork: real interest or polite escape.
"Just send me an email"
Why prospects say it
"Send me an email" is the most socially acceptable way to end a call without saying no. Sometimes it's genuine — they process by reading. More often it's an exit that costs you a follow-up and gets zero replies.
How to handle it
- Agree happily — never fight it — then attach a condition that qualifies the interest.
- Ask one diagnostic question so the email is worth writing and worth opening.
- Pin down what specifically they want in it, so 'an email' becomes 'the email about X'.
- Set the next step before you hang up: 'I'll send it, then call you Thursday to hear your take.'
- If they won't give you anything to write about, they weren't interested — move on faster.
What you can actually say
Happy to — so I don't send you a wall of text you'll delete, what's the one thing worth me putting in it?
Sure. Quick question so it's actually useful: are you handling [area] in-house or with an outside partner right now?
I'll do that today. Can I call you Thursday at 10 to hear if it's worth a proper look?
Absolutely — email it is. What's the best address, and who else should be on it?
What to avoid
Don't just say "sure, what's your email?" and hang up — you traded a live conversation for a coin-flip.
How Tepio helps with this one
Tepio's brief tells you what this company actually cares about, so your one diagnostic question lands instead of sounding like a form.
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