Objection handling
Handling the "How Did You Get My Number?" Objection
This is a trust flare, not a real question about data sourcing. Answer it straight, calmly, and without a hint of defensiveness — then get back to why you called.
"How did you get my number?"
Why prospects say it
It usually comes from a mix of surprise and privacy concern — 'am I on some list, is this legit?' If you sound cagey or evasive, you confirm their worst assumption. Total transparency is the only thing that lowers the temperature.
How to handle it
- Answer honestly and specifically — name the public source, no mystery.
- Keep your tone light and unbothered; defensiveness reads as guilt.
- Briefly reassure on compliance if relevant (public listing, opt-in, directory).
- Immediately bridge back to the reason your call is relevant to them.
- If they're genuinely upset, acknowledge it and offer to remove them — respect wins.
What you can actually say
Fair question — your details are listed on [company site / public directory], that's honestly where I found you. I called because [relevance].
No mystery — it's publicly listed under your business. I only reach out when I think there's a real reason, and here's mine: [one line].
Totally get asking. It's from [source]. If you'd rather I not, just say the word and I'll remove you — but can I give you the 20-second why first?
Straight answer: [source]. I'm not a robo-dialer, I picked up the phone because [specific reason].
What to avoid
Don't get vague or joke it off ("a little birdie told me") — evasiveness turns mild suspicion into a hard hang-up.
How Tepio helps with this one
Tepio's brief shows the public source it built the record from, so you can answer this instantly and truthfully instead of stumbling.
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