Objection handling

Handling the "My Boss Handles That" Objection

You've reached someone below the owner, and they've just handed you a map. Don't hang up and cold-call the boss — use this person to get there warm.

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"My boss handles that"

Why prospects say it

This is honest routing more often than a brush-off: the person genuinely doesn't own the decision. But how you get to the boss matters enormously — a cold redial upward starts from zero, while an internal mention or intro from this contact starts warm. The person you're speaking to is a bridge, and treating them as a nuisance burns the bridge.

How to handle it

Thank them for the direction rather than rushing off the call.
Confirm the boss's name and the best way to reach them.
Ask this contact to mention you or make a light introduction.
Learn what the boss cares about, so your approach up is relevant.
Keep this person friendly — they can champion or block you internally.

What you can actually say

Appreciate you pointing me the right way. What's the best way to reach [boss] — and could you mention I'll be in touch?

Makes sense. Before I go over your head cold, what does [boss] usually care most about with this kind of thing?

Thanks. Would you be comfortable making a quick intro? A warm hello from you beats me dialing in blind.

Got it. If you were me, how would you approach [boss] so it actually lands well?

What to avoid

Don't dismiss this contact and go straight over their head cold — snubbing the bridge often gets you quietly blocked from the boss.

How Tepio helps with this one

Tepio's brief often identifies the senior owner and their priorities, so your move upward is warm and relevant instead of a blind cold redial.

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