Handling the "Email Me and I'll Get Back" Objection
'I'll get back to you' is the follow-up that never comes. It hands control to the prospect, who has zero incentive to reply. Keep the next step in your hands.
This differs from 'send me an email' — it explicitly puts the ball in their court, which is where deals stall. They mean it kindly, but life gets busy, your email sinks, and following up feels like nagging. The fix is to keep ownership of the next contact instead of waiting on a reply that won't arrive.
How to handle it
- Agree to email, but never accept 'I'll get back to you' as the plan.
- Replace their vague reply-promise with a scheduled call you own.
- Give the email a clear purpose so it's worth them opening.
- Confirm a specific follow-up time so silence isn't the default outcome.
- Make replying easy — one question, one decision — if you do rely on email.
What you can actually say
What to avoid
Don't leave the next step as "waiting for their reply" — an inbound reply you don't control is the weakest close in sales.
How Tepio helps with this one
Tepio keeps the scheduled follow-up on the company and re-serves it, so the next step lives in your deck, not in an inbox you can't see.
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